After-sale Service Must Respond to Customer’s Needs Actively
Fast and efficient is the goal of our after-sale service.
The EATHISA company in Poncho is one of our important partners and they praise
the electromagnetic flow meter made by BeiFei.Recently,Marcel,the technical engineer
of EATHISA in Chile, turned to us for help about the profibus DP. He liked us to solve the
practical problem as soon as possible.
According to Marcel said,the electromagnetic flow meter bought from BeiFei was
accurate at previous.But when they used the profibus DP and terminal communication(Siemens 300 series PLC),the instantaneous and cumulative flow were some floating point
data which were incorrect.Marcel did not know how to collect data, so he recorded a video
about the terminals and program setup to us to help him to solve problem.Kevin, the Chinese
coordinator of EATHISH,called us several times to wish us solve it as soon as possible.
The after-sale service Smith paid high attention to this when he received phon calls and
emails from the users.After watched the video carefully,Smith and Kevin flew to Liaoning.At
the help of the college of information engineering of Dongbei university,we recorded video
about how to modify the terminal programs. We sent it to EATHISH timely.Our attitude get
compliment from EATHISH.BeiFei always adhere to the “fast and efficientprinciple of service,
customer satisfaction is our consistent pursuit.
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